Refund Policy

Last Updated: November 15, 2023

1. Return & Refund Overview

At Little Pepe, we take great pride in the quality of our collectibles. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund policy.

We understand that sometimes a product may not meet your expectations or may arrive damaged. This policy outlines the conditions under which we accept returns and process refunds for products purchased directly from our website.

2. Return Conditions

2.1 Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The return request must be initiated within 30 days of receiving the product
  • The item must be in its original condition
  • The item must be in its original packaging with all included accessories, certificates of authenticity, and documentation
  • The packaging must be intact and not damaged (except when returning due to delivery damage)
  • You must have the receipt or proof of purchase

2.2 Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products that have been opened, used, or damaged after delivery, unless the damage was present upon receipt
  • Products specifically marked as "Final Sale," "Non-Returnable," or "As Is" at the time of purchase
  • Custom or personalized items
  • Digital products or downloadable content
  • Products purchased from unauthorized resellers or through third-party marketplaces

2.3 Special Considerations for Limited Edition Items

For limited edition collectibles, we have special return conditions:

  • Returns are only accepted for items that arrive damaged or defective
  • All limited edition returns require pre-approval from our customer service team
  • Limited edition items that are not damaged or defective may be eligible for exchange only, subject to availability
  • For extremely rare or sold-out limited editions, we may offer repair services instead of replacement

3. Refund Process

3.1 How to Request a Return

To initiate a return and request a refund, please follow these steps:

  1. Contact our Customer Support team at [email protected] or call +44 599 695 6120 within 30 days of receiving your product
  2. Provide your order number, the item(s) you wish to return, and the reason for your return
  3. Our team will review your request and provide instructions for returning the item, including a return authorization number (RMA) and return shipping address
  4. Package the item securely in its original packaging with all included materials
  5. Include the RMA number visibly on the outside of the package
  6. Ship the item using a trackable shipping method to the address provided

3.2 Return Shipping

Return shipping arrangements depend on the reason for the return:

  • Damaged or Defective Items: We will provide a prepaid return shipping label at no cost to you
  • Incorrect Items Shipped: We will provide a prepaid return shipping label at no cost to you
  • Change of Mind or Other Reasons: Return shipping costs are the responsibility of the customer

We recommend using a trackable shipping method for all returns to ensure your package can be tracked and verified upon receipt.

3.3 Refund Timeframes

Once we receive and inspect your return, we will process your refund according to the following timeline:

  • Inspection Period: 1-3 business days after receiving your return
  • Refund Processing: 1-2 business days after inspection approval
  • Bank Processing Time: 3-10 business days (varies by payment method and financial institution)

You will receive a confirmation email when your refund has been processed. Please note that your bank or credit card company may require additional time to reflect the refund in your account or statement.

3.4 Refund Methods

Refunds will be issued using the original payment method:

  • Credit/Debit Card Purchases: Refunded to the original card used for purchase
  • PayPal Purchases: Refunded to your PayPal account
  • Other Payment Methods: Refunded according to the specific payment method's procedures

In some cases, we may offer store credit as an alternative refund method, particularly for returns without receipt or returns past the standard return window but approved as exceptions.

4. Damaged or Defective Items

4.1 Reporting Damaged Items

If your item arrives damaged or defective, please report it immediately:

  • Contact us within 48 hours of receiving the package
  • Provide clear photos of the damage, including the packaging if it was damaged during shipping
  • Do not discard the original packaging until the claim is resolved

4.2 Replacement vs. Refund

For damaged or defective items, you may choose between:

  • A replacement of the same item (subject to availability)
  • A full refund including any shipping charges

For limited edition items that are no longer available for replacement, we will offer a full refund or store credit with an additional 10% bonus value, at your choice.

5. Exchanges

We do not directly process exchanges. If you wish to exchange an item for a different product:

  1. Return the original item following our standard return procedure
  2. Place a new order for the desired item

If the exchange is due to a defect or error on our part, please contact customer service for assistance with expediting this process.

6. Exceptions and Special Circumstances

6.1 Pre-Order and Backorder Items

For pre-order and backorder items:

  • Cancellations are accepted until the item is shipped
  • Once shipped, our standard return policy applies
  • If a pre-order item is significantly delayed (over 60 days from estimated delivery), you may request a full refund at any time before shipping

6.2 Collector's Box Sets and Bundles

For box sets and bundled collections:

  • All items in the set must be returned together in their original condition
  • Partial returns of bundle components are not accepted
  • If one item in a set is damaged, we may offer partial compensation or replacement of just that component, at our discretion

6.3 Promotional Items and Gifts

Free promotional items or gifts received with purchases:

  • Must be returned along with the qualifying purchase if that purchase is returned
  • If not returned, the value of the promotional item may be deducted from the refund amount

7. Contact Information

If you have any questions about our Refund Policy, please contact our Customer Support team:

Customer Support

Email: [email protected]

Phone: +44 599 695 6120

Hours: Monday-Friday, 9am-6pm GMT

For urgent issues related to damaged collectibles, please email [email protected] with "URGENT" in the subject line.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The date of the most recent revision will appear at the top of this page.

For returns, the policy in effect at the time of purchase will apply. We recommend reviewing this policy before making each purchase.

9. Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or United Kingdom, you have certain rights under consumer protection laws that cannot be limited by this policy.

Nothing in this policy is intended to reduce your statutory rights regarding faulty or misdescribed goods or services.