1. Information We Collect
1.1 Personal Information
At Little Pepe, we collect the following types of personal information when you interact with our website, make a purchase, or contact us:
- Contact Information: Name, email address, phone number, and shipping/billing address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, payment method, and transaction history (note: we do not store complete credit card information on our servers)
- Order Information: Products purchased, order history, shipping preferences, and gift options
- Communication Data: Inquiries, customer service interactions, and feedback you provide
1.2 Automatically Collected Information
When you visit our website, our servers automatically collect certain information, including:
- Technical Data: IP address, browser type and version, device information, operating system, and platform
- Usage Data: Pages visited, time spent on site, links clicked, products viewed, and shopping cart activity
- Location Data: General location information based on IP address
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide Our Services
- Process and fulfill your orders, including shipping and delivery
- Process payments and prevent fraudulent transactions
- Create and manage your customer account
- Provide customer support and respond to your inquiries
- Verify your identity for security purposes
2.2 To Improve Our Services
- Analyze website usage and customer shopping patterns
- Develop new products and services based on user preferences
- Troubleshoot technical issues and improve website functionality
- Conduct market research and gather feedback
2.3 For Marketing and Communication
- Send you information about new products, special offers, and promotions (if you have opted in)
- Personalize your shopping experience with recommendations
- Deliver relevant website content and advertisements
- Measure the effectiveness of our marketing campaigns
2.4 For Legal and Security Purposes
- Comply with legal obligations and regulatory requirements
- Protect against fraudulent or unauthorized transactions
- Enforce our Terms and Conditions and other policies
- Protect the security of our website, business, and customers
3. Cookie Policy
3.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit, such as your preferences and actions.
3.2 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of our website, such as enabling secure checkout and remembering items in your shopping cart
- Preference Cookies: Remember your settings and preferences to enhance your experience
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve its performance
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness
3.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you choose to block essential cookies, some features of our website may not function properly.
When you first visit our website, you'll see a cookie banner that allows you to choose which types of cookies you accept. You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.
4. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you
- Right to Rectification: You can ask us to correct inaccurate or incomplete information
- Right to Erasure: In certain circumstances, you can ask us to delete your personal information
- Right to Restrict Processing: You can request that we limit how we use your data
- Right to Data Portability: You can request a copy of your data in a machine-readable format
- Right to Object: You can object to our processing of your data, particularly for marketing purposes
- Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission using SSL technology
- Secure storage of personal information on protected servers
- Regular security assessments and vulnerability testing
- Limited access to personal information by authorized personnel only
- Employee training on data protection and security practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Third-Party Sharing
We may share your personal information with the following third parties:
- Service Providers: Companies that help us operate our website, process payments, fulfill orders, and provide customer support
- Business Partners: Companies with whom we offer co-branded products or services
- Analytics and Advertising Partners: Companies that help us analyze website traffic and deliver targeted advertisements
- Legal Authorities: When required by law, court order, or governmental regulation
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Little Pepe Ltd.
Flat 20 Ken Run
Reidshire W5 9TG
United Kingdom
Email: [email protected]
Phone: +44 599 695 6120
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
